Terms
and Conditions
Who
are we?
Innervate
Ltd is a company incorporated
in England and Wales, whose
registered office is Golden
Cross House, 8 Duncannon Street,
London WC2N 4JF. Our registration
number is 4278422. The following
terms and conditions listed
below will apply between you
and Innervate for the sale and
purchase of the items contained
in your basket. The terms do
not affect your statutory rights.
Our
Contact Details
If
you have any questions regarding
Innervate, its products or an
order that you have placed please
contact us either by email at
or use the feedback facility
available or phone 01483 243336
(Monday - Friday 09:00-17:30)
- calls will be charged at national
rate. Alternatively you can
fax us 01483 243301- All calls
in the UK will be charged at
local rate.
Copyright
All
rights, including copyright,
in the content of these Innervate
web pages are owned or controlled
for these purposes by Innervate
Ltd. In accessing Innervate’s
web pages, you agree that you
may only download the content
for your own individual and
non-commercial use. You are
not permitted to copy, broadcast,
download, store (in any medium),
transmit, show or play in public,
adapt or change in any way the
content of these Innervate web
pages for any other purpose
whatsoever without the prior
written permission of Innervate.
Validity
By
ordering a product you accept
these terms and conditions.
The terms and conditions are
subject to change at any time,
and it is your responsibility
to check these terms and conditions
regularly before ordering products
in case there are any changes.
Orders
All
orders are subject to acceptance
and product availability. Innervate
aims to ensure that the pricing
of products on the web pages
is correct at all times, however,
the web pages may not accurately
reflect the correct details
at the moment at which you place
your order. Innervate cannot
confirm the price of a product
until your order is accepted
on despatch and Innervate reserves
the right to change prices without
prior notice.
Dispatching
of Goods
All
items are either usually despatched
within 1 day, 3-4 days or temporarily
unavailable. If Innervate has
insufficient stock to deliver
the goods you have ordered,
Innervate does not charge your
credit card until the date your
order is sent to you. Innervate
will inform you by e-mail at
the address given in your order
form and any sum which may have
been credited from your credit
card will be re-credited to
you within 30 days of the date
of your order.
Your
undertakings and warranties
You
warrant that the information
given on your order form is
complete and accurate.
Acknowledgement
of Order
When
you have completed your order
you will be sent an e-mail confirming
your order. It will state what
the products are, the cost (including
VAT and P&P) and delivery
and invoice details. If your
order has been unsuccessful
you will be made aware of the
reason why and possible explanations.
Our
Contract
A
legally binding contract between
you and us will be formed when
we send you an email confirming
that we have despatched the
product(s) to you. This email
shall represent our legal acceptance
of the offer you made to purchase
the product(s) when you completed
your order. If we confirm to
you that some but not other
products that you have ordered
have been despatched, those
product(s) that have not been
despatched will not form part
of our contract with you. In
the event of any change e.g.
in price or expected delivery
date between completion of your
order and contract formation,
we shall inform you and you
shall at that point have the
right to either (i) accept such
change (in which case your email
reply will represent a new offer
which we will accept upon notification
of despatch) or (ii) reject
such change (in which case your
email reply will represent a
withdrawal of your order, or
the relevant part of your order
as the case may be).
Payment
All
credit and charge card holders
are subject to validation checks
and authorisation by the card
issuer. If the issuer of your
payment card refuses to authorise
payment to us, your order will
not be accepted and Innervate
will not be liable for any delay
or non-delivery.
Returns
Your
statutory rights as a consumer
are not affected if, for any
reason, you wish to return a
product bought from Innervate.
You will have the right to cancel
your order within seven working
days of delivery (starting the
day after you receive the goods).
This is a UK statutory right
and will apply to your order
unless your order video, DVD,
audio, multimedia or software
products and the product seal
has been broken. Please see
the full Returns policy for
more information.
Force
majeure
Innervate
shall have no liability to you
for any failure to deliver goods
you have ordered or any delay
in doing so or for any damage
or defect to goods delivered
that is caused by any event
or circumstance beyond its reasonable
control.
Limitation
of Liability
Although
we take every care to ensure
accuracy, we make no warranties
as to the accuracy of the information
we place on our web pages. The
extent of our liability for
any breach of these terms and
conditions shall be limited
to the value of the goods ordered
by you in the relevant transaction,
however nothing in these terms
and conditions shall exclude
or limit Innervate’s liability
for death or personal injury
as a result of Innervate’s
negligence.
Invalidity
of Terms and Conditions
If
for any reason part of these
terms and conditions is unenforceable,
the validity of the remaining
terms and conditions shall not
be affected.
Governing
Law and Jurisdiction
Contracts
between you and Innervate Ltd
shall be governed by English
Law and you and Innervate submit
to the exclusive jurisdiction
of the English courts.
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